Lobby Modes: Run Each Front Desk Unattended, Assisted or Receptionist-Led

A head-office reception with a full-time receptionist and an unstaffed satellite unit shouldn't run their front desks the same way. With lobby modes, they don't have to.

Three ways to run a lobby

Each location can now be set to one of three lobby modes:

• Unattended — pure self-service. Visitors check themselves in at the kiosk with no staff involved. Ideal for a small site or an out-of-hours entrance.
• Assisted — visitors can start their own check-in, but a receptionist is in the loop to help and confirm. The best of both for a busy reception.
• Receptionist-only — no self-service at all. Every visitor is signed in by a staff member. Right for high-security or high-touch lobbies.

The mode is set per location, so a multi-site organisation can mix all three across its offices from one account.

The kiosk respects the mode

This isn't just a label. The setting actually gates the kiosk: in receptionist-only mode the self-service form won't let a visitor sign themselves in, while assisted mode allows it with a receptionist's oversight. The front desk behaves the way you configured it, automatically.

A faster walk-in for staffed desks

For receptionist-led lobbies, the reception console gains a quick walk-in check-in form. When someone arrives without a pre-registration, a receptionist signs them in directly from the console in a few seconds — no need to walk them over to the kiosk tablet.

Set it from location settings

Open Settings → Locations, pick a location and choose its lobby mode. It takes one dropdown, applies immediately, and you can change it whenever a site's needs change — staffed during the day, unattended in the evening.

It's a deceptively big change: WelcomeDesk now adapts to how your building actually runs, instead of asking your building to adapt to the software.