Connor Fiatal
Operations DirectorConnor runs day-to-day operations at WelcomeDesk, keeping the product moving from roadmap to release. He works closest to the front-desk teams who use WelcomeDesk every day.
Most of what lands on the product blog passes through Connor first — he turns customer feedback into the features that ship, and makes sure each one is something a receptionist can pick up without a manual.
Experience
Connor comes to WelcomeDesk from a career in facilities engineering and site operations — the work of keeping complex, high-stakes buildings running safely and efficiently. Most recently he has led engineering, safety and security for a large residential learning-and-retreat campus, and before that ran his own facilities-engineering practice, designing and commissioning utility and process systems for advanced-manufacturing sites across the Western US.
Earlier roles took him through semiconductor manufacturing, where he validated and ran the infrastructure behind a chip fab; aerospace and drone technology, leading facilities for a high-tech campus and its test sites; and hospitality estate management. He also spent a decade as a contract health and facilities officer on remote properties, responding to emergencies as an EMT. That mix of operations, safety-critical systems and a calm hand when something breaks is what he brings to running WelcomeDesk day to day.