📝 The WelcomeDesk blog

Product updates & front-desk guides

Every feature we ship, why we built it, and how to get the most out of your front desk. Written by the team behind WelcomeDesk.

📈
Product update

More Capacity, Same Price: Every Plan Just Got Bigger

We have tripled the locations, kiosks and staff every plan includes — at no extra cost. As we scale, that capacity goes back to you.

Connor Fiatal · · 4 min read
🏢
Product update

Lobby Modes: Run Each Front Desk Unattended, Assisted or Receptionist-Led

Every location can now run the front desk its own way — fully self-service, assisted, or entirely receptionist-led with a quick walk-in form.

Connor Fiatal · · 5 min read
📣
Product update

Announcements and In-App Notifications Keep Every Workspace in the Loop

A new announcements feed and in-app notification bell mean product news and workspace activity reach your team without an email blast.

Chad Reynolds · · 4 min read
🎫
Product update

In-App Support Tickets and Role-Based Admin Accounts

Raise and track support requests inside WelcomeDesk, and give admins scoped roles so support staff only see what they need.

Connor Fiatal · · 4 min read
📱
Product update

The Front Desk in Your Pocket: Introducing the WelcomeDesk Host App

See your expected guests, get arrival alerts and manage visits from your phone — installable straight from the browser, no app store needed.

Chad Reynolds · · 5 min read
🔐
Security & compliance

SAML Single Sign-On and SCIM Directory Sync Come to WelcomeDesk

Sign in through Okta, Azure AD, Google Workspace or OneLogin — and let SCIM provision and de-provision staff automatically.

Connor Fiatal · · 5 min read
🪪
Security & compliance

Government-ID Verification at the Kiosk, Powered by Veriff

Verify government-issued ID at the kiosk through Veriff — usage-priced with no monthly fee — and pair a new kiosk in seconds with a QR code.

Chad Reynolds · · 6 min read
🎨
Product update

Make the Kiosk Yours: Photo Capture, Logo Upload and Custom Visitor Types

Capture a check-in photo, upload your own logo, and define visitor types that match how your site actually runs.

Connor Fiatal · · 5 min read
🚨
Security & compliance

Evacuation Drills and Muster Reports: Account for Every Visitor in Seconds

Start a drill and WelcomeDesk freezes a live roster of everyone on site — safety officers account for each person from any phone, no login needed.

Chad Reynolds · · 5 min read
🔔
Product update

Host Notifications by SMS, Slack and Microsoft Teams — Not Just Email

Hosts can now be alerted the instant a guest arrives by SMS, Slack or Microsoft Teams — whichever channel they actually watch.

Connor Fiatal · · 5 min read
Product update

A Faster Front Desk: Visitor Autocomplete, a Confirmation Step and Local Time Zones

Returning guests check in with a tap, a confirmation screen catches typos, and timestamps finally show in your own time zone.

Chad Reynolds · · 4 min read
📅
Product update

Calendar Pre-Registration: Turn Every Meeting Into a One-Tap Check-In

Connect Google Calendar or Outlook and external meeting attendees are pre-registered automatically — no manual invites, no forms at the door.

Connor Fiatal · · 5 min read

Modernise your front desk

Everything you read about here, free to try for 14 days — no card required.

Start your free trial